THE PROBLEM

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Harmonic, Inc. was incurring an 18% increase in transportation spending per year and didn’t exactly know why. “I know that some of the increase is due to volume and increasing customer expectations around shipping, but I couldn’t break down the freight spend into units that I can manage,” said Harmonic’s CFO. “At $10M per year in freight spend plus duty, we needed to get control. I asked our Controller to
assist the Logistics Manager in getting metrics to measure our spend.”